Return and Refund Policy for Lodbox.com

Effective Date: April 11, 2024

Thank you for shopping at Lodbox. This document governs all returns and exchanges of Lodbox(“Lodbox.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to review our Return and Refund Policy carefully.

Definitions

For this Return and Refund Policy, we establish the following definitions:

  • “Products” means all products and services sold at Lodbox.com.
  • “Customer” means end-user customers that purchase directly from distributors or wholesalers.
  • “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Lodbox, Germany
  • “Orders” refers to your requests to purchase a Product from us.
  • “Website” refers to Lodbox, accessible at Lodbox.com.
  • “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s Lodbox’s Return and Refund Policy?

We do not accept returns or exchanges unless your purchased item is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim.

Return & Refund Process

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

  1. Notify us

    Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

    We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

  2. Ship it back

    The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

    Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

    Baden-Württemberg

    We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

  3. Inspection & Refund

    Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow up on the status of your return or for any other questions or inquiries, please contact us at:

 

 

 
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